Really sad to find my Sonible account empty after purchasing Frei:raum, SmartEQLive, SmartEQ2, and Smart Comp. So I can't even take advantage of the upgrade until it's sorted out. Thank you Sonible.
I understand if they change systems, but why does the customer always have to go through the hassle of contact, searching for emails that prove the purchase, just to correct a lack of migration of information? And what happens if I can't find the emails? I'm out of luck?
I have to admit, I never worry if Fabfilter or SoundToys suddenly dump all my products out of my account, it would be a nightmare. At least they keep me updated. I've searched through my sonible emails, can't find one about this new account or migrating my products, and I've made 4 major purchases. Not a good sign.
I'm beginning to think the risk with these smaller companies is these kinds of basic mistakes that quickly get you disconnected and unable to upgrade. It's bad enough they don't do any updates on their products, like iZotope they just add a few things at a time then every year announce a "whole new product!" with a number incriment... really... The difference between RX4,RX5, RX6,and RX7 was not that great, yet here I am at RX8 because I work in film (oh, there's an RX9... great.)
I expect SmartEQ9 to be out soon and by the time it is, it will be a $300 upgrade (over the many small upgrades) from Smart EQ2... what a deal! Unfortunately I constantly use Fabfilter Q3 for the dynamic EQ functions, so I'm still interested in this...