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WTF? Native Access wants ridiculous amounts of free space on my startup drive

EvilDragon said:
But wait, nowhere do they mention changing the download path in that knowledgebase article (or that it's not working)...?
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Maybe I'm misunderstanding your question, but towards the top, under the "Cause" heading, they say:
"The installation process of a Native Instruments product requires temporarily extra space on your internal hard drive (or 'system drive'), even if you want to install the product on an external hard drive."

They're not directly saying that changing the path won't work, but the implication is there, especially since most people reading that will have already been down the path of choosing a different library destination and the process failing.
 
Mike Greene said:
Maybe I'm misunderstanding your question, but towards the top, under the "Cause" heading, they say:
"The installation process of a Native Instruments product requires temporarily extra space on your internal hard drive (or 'system drive'), even if you want to install the product on an external hard drive."

They're not directly saying that changing the path won't work, but the implication is there, especially since most people reading that will have already been down the path of choosing a different library destination and the process failing.
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Unfortunately I think Native Access actually wants more than double the drive space Ni says it needs or the app doesn’t calculate the available space correctly.
In my case I was trying to install an AMAZING STRING LIBRARY from a BRILLIANTLY TALENTED DEBONAIR DEVELOPER who I now suspect has an awesome porn collection!
Sunset Strings (12gig) couldn’t be installed via NA when I had ample room throughout my system.
I had 32gig of available space on my boot drive,250 gig on my download drive and 500 gig on my sample drive (for content) and NA wouldn’t install the library until I changed my boot drive and doubled the size of the boot drive.
So from my experience I suspect NA isn’t able to read Mac boot drives accurately to actually know how much space is actually available for installation.
Theoretically it might require twice the size of the installation but with the apparent limitation of NA to do this successfully in Mac OS I suspect it needs more than double the size of the installation.
 
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Mike Greene said:
Maybe I'm misunderstanding your question, but towards the top, under the "Cause" heading, they say:
"The installation process of a Native Instruments product requires temporarily extra space on your internal hard drive (or 'system drive'), even if you want to install the product on an external hard drive."
Click to expand...

Installing a product to a particular location/path, is different from downloading temporary ISO image with the installer to a different location/path. Which is what I'd like to ascertain here.
 
EvilDragon said:
That temporary folder is only created by NA when you start a download. But NA probably doesn't let you download since your download path still seems to be set to your boot drive, or something? I'm unsure what is going on there.

1. Open NA preferences
2. Set download path to a non-boot drive which has enough room to download stuff
3. Download stuff

Hovering over a library then using Locate is something else and we don't need that here.

I mean plenty of people are doing this and I'm sure NI support would be swamped with reports if this weren't working across both platforms...
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I up and did that, ED, as per your original instructions. No joy.
 
Mike Greene said:
I finally heard back from NI this morning (okay, I admit I didn't actually ask until this morning) and this is an issue they're aware of and it does seem to be Mac specific. Here's a page where they explain the problem. Until they fix it (I get the feeling they've been stumped for a while on this one, so it might not be soon), you do indeed need double the size of the library available on your system drive, even if you select a non-system drive as the destination.

I see three options:

1. Temporarily copy something big from the system drive to another drive to clear up space. Install the mystery library, then move your porn folder back to the System Drive and the Mystery Library over to your Samples drive. (Presumably named "Rectum Samples"?)

2. Nag the lazy developer to upload rar files of the library. He's probably already planning to do that, but it's a long process, because his rar app is on an old laptop, so it's kinda cumbersome.

3. Install it on another computer and copy it to the good computer. (Well, "good" except for the puny system drive.)

Note that authorizing the library is separate from installing the library. You have to authorize, but you don't have to use NA to install. So Options 2 or 3 will work, even if your system drive has zero free space, since you can bypass that step. In other words, once you've copied this mystery library to your Samples drive using Options 2 or 3, then open NA, add the serial, skip the "Install" process, and it will ask you to point it to the library's folder.
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1. Who puts his porn collection on the system drive?
2. Is this mystery library by any chance the fabled 'N'?
 
What I have to do: move my photos to another drive. That will free up 100GB or so.

What Apple's instructions tell you to do: use their cloud storage, which even with the $.99/month I pay to stop the "out of storage" messages on my iPhone isn't close to being big enough for all that porn.

Also, the global climate is rising.
 
OH MY GOD!

I now have 111GB free on the drive, restarted, ran Disk Utility, yes I emptied the trash...

And Native Access still says it doesn't have enough free space - but now requires 55GB and wants me to free up an additional 40GB!

This is unbelievable.
 
Ugh. My first thought would be to make sure Native Access isn't expecting to install a bunch of libraries, as opposed to just the Mystery Library, because 55 GB is definitely way more than the Mystery Library needs. (Which is amazing in and of itself. I mean, how did they cram so much quality into so few gigabytes???)

I would also restart the Mac, because it sounds like NA still thinks you have only 15 GB of free space (55 - 40 = 15), so maybe that needs to refresh. In their doc, they say you need to see how much you have by checking Disk Utility, as opposed to the Get Info number on the desktop.

This is all new to me, though, so if that still doesn't work, I'd install NA on the Rapmistress Shel E. computer, log in as you, and install there. Then copy it onto your computer. Then click the Native Access "Locate" button on your rig and you should be all set.
 
@Nick Batzdorf
WTF that is really crazy! Have you asked the developer if they can give you access to the files so you can install the library and then only need NA to authorize?
Something is obviously wrong with Native Access’s ability to figure out how much available space is actually on the drives.
I suspect it’s more of a Mac OS/NA compatibility issue as I don’t think I hear this from Windows users.
 
Mike Greene said:
Ugh. My first thought would be to make sure Native Access isn't expecting to install a bunch of libraries, as opposed to just the Mystery Library, because 55 GB is definitely way more than the Mystery Library needs. (Which is amazing in and of itself. I mean, how did they cram so much quality into so few gigabytes???)
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@Mike Greene
Yes it is amazing how much quality this developer can fit into this Mystery library,they must be brilliant, a once in a generation talent,extremely handsome and have a wife that bakes killer brownies (so I’ve heard).
Somehow this sounds eerily familiar............
 
kgdrum said:
@Nick Batzdorf
WTF that is really crazy! Have you asked the developer if they can give you access to the files so you can install the library and then only need NA to authorize?
Something is obviously wrong with Native Access’s ability to figure out how much available space is actually on the drives.
I suspect it’s more of a Mac OS/NA compatibility issue as I don’t think I hear this from Windows users.
Click to expand...

This developer is a really surly guy. I'd be afraid to.
 
Mike Greene said:
Ugh. My first thought would be to make sure Native Access isn't expecting to install a bunch of libraries, as opposed to just the Mystery Library, because 55 GB is definitely way more than the Mystery Library needs. (Which is amazing in and of itself. I mean, how did they cram so much quality into so few gigabytes???)

I would also restart the Mac, because it sounds like NA still thinks you have only 15 GB of free space (55 - 40 = 15), so maybe that needs to refresh. In their doc, they say you need to see how much you have by checking Disk Utility, as opposed to the Get Info number on the desktop.

This is all new to me, though, so if that still doesn't work, I'd install NA on the Rapmistress Shel E. computer, log in as you, and install there. Then copy it onto your computer. Then click the Native Access "Locate" button on your rig and you should be all set.
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I did restart several times, and yes, I'm only trying to install that one.
Will use my laptop rather than Rapmistress Shel E's.

Thanks.
 
Seriously, this is now almost funny.

So I didn't have my NI password to get into Native Access on the other machine. Okay, I reset the password after it sent me the email.

It let me in... and shows no NI products installed. Sure, no problem. I only have 50 billion NI products.

Never mind, so I try to add a serial for this library again.

Now where the fuck is the serial? Click on "Where do I find my serial number?"

"You can find your serial number on the leaflet inside the package your software came in."

Here's your package.

Wow.
 
If it shows no products, there's a good chance this might be a different account you're logged into. (We see this a lot.) I would double check by going to your main computer, launch Keychain Access, then search nativeaccess, and it will show you what your log in credentials are, including your password.
 
Thanks Mike.

What is it about the subhuman brain that shuts down about 15 hours into a troubleshooting nightmare?

I think what's happening is that there are some hidden snapshots taking up space, according to the Internet.
 
@Nick Batzdorf
I know you don’t want to do this but I still think the easiest way to solve this is wipe a large HD temporarily, clone your boot drive,install the Mystery library and then put your real boot drive back.
Once I cloned my drive to a larger drive my library install horror-show installed in like 10 minutes.
 
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kgdrum said:
@Nick Batzdorf
I know you don’t want to do this but I still think the easiest way to solve this is wipe a large HD temporarily, clone your boot drive,install the Mystery library and then put your real boot drive back.
Once I cloned my drive to a larger drive my library install horror-show installed in like 10 minutes.
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I have plenty of free space now that I moved my photos to an external drive.

MacOS now distinguishes between available space and free space. Trouble in APFS paradise.

And as Mike says, I'm having problems logging into the right NI account on another machine (so I can download it and copy it over). Creating a new startup drive wouldn't help.

That aside, seriously? What happens if someone needs to download a large Kontakt sample library?
 
Nick Batzdorf said:
I have plenty of free space now that I moved my photos to an external drive.

MacOS now distinguishes between available space and free space. Trouble in APFS paradise.

And as Mike says, I'm having problems logging into the right NI account on another machine (so I can download it and copy it over). Creating a new startup drive wouldn't help.

That aside, seriously? What happens if someone needs to download a large Kontakt sample library?
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Clearly we all need to invest in machines with at least a 1 TB system drive whose only function is to download sample libraries that we can then move into place.
 
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