Michael Antrum
Only the good die young....
I'm in the UK. UPS are shocking here.
A year or so ago I got a letter from them demanding just under £ 500.00. I had no idea what it was for, I had no invoice - you wouldn't think it would be too difficult for them to send me an invoice would you ?
Well six months later they still hadn't managed to send me an invoice telling me what the charge was for. I told them if they sent me an invoice and I owed the money - it would be paid immediately - but I had no idea what it could be, and they seemed at a loss too.
By this time, they had stopped answering the phone (which usually took around 30-40 minutes when they bothered to answer at all) and you now got a voice message saying they were now only responding via email, and gave an email address. It took them three weeks to reply to my email, and was to tell me it was the wrong email address and gave me a different one.
I resent the email to the new address they supplied.
About a month later a debt collector's letter rolled up adding all sorts of charges. I rang the debt collector told him I was still waiting for the invoice as I had no idea what the charge was for. A month later I called the debt collector again and asked them for an update. They said they were having difficulty in getting a response from UPS and had no idea what the invoice was for either.
A month after this I got a reply to my second email, telling me I sent the email to the wrong email address, and the asked me to send the email to the original address I had emailed some 2-3 months previous.
About 8 weeks later I was eventually supplied an invoice for 'brokerage charges', along with some rather enthusiastic charges for late payment. I rang the debt collection company and paid the invoice but without the extra charges and told them that they would have to go to court if they wanted the overdue fees. The debt collector said that wasn't happening - and that they were having real trouble with UPS.
They are an absolute shower.......
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