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I paid ~$1200.00 for Hollwood Strings and apparently I have to buy Gold if I want to save HDD space

You can also delete samples from articulations you don't use... (I did this with SD-3 on my laptop...) I keep an archive of the entire library on a platter drive then deleted unused articulations I didn't need on the laptop... Either way this is one upside to EW.. It's easy to slim a library down if needed... Just make sure you keep a backup on a cheap platter drive just in case.
 
They are two separate products, period. One has 24 bits samples, the other 16 bit. But if you don't like their policy, don't patronize them.
A bit disingenuous. The products are essentially the same except for bit depth, mic positions, and some articulations. He clearly bought the better version, so giving him the lesser version would not hurt them in the least and would be a sign of good customer service. And instead of complaining, he'd be singing their praises.
 
It's like buying a giant watermelon and taking it home. Deciding you don't like, you go back to the supermarket and grab a smaller fruit, say an orange, and try to walk out of the store without paying. The manager stops you and says you have to pay for that orange, and you say "but I bought a bigger fruit so I should get this fruit for free." Manager tries to reason with you and say that's not how the world works. You continue to argue. Eventually he calls the police.
Terrible analogy. It's more like buying an expensive jacket, realizing it's too big, and exchanging it for a smaller one. Most stores wouldn't hesitate to make the exchange.
 
You can also delete samples from articulations you don't use... (I did this with SD-3 on my laptop...) I keep an archive of the entire library on a platter drive then deleted unused articulations I didn't need on the laptop... Either way this is one upside to EW.. It's easy to slim a library down if needed... Just make sure you keep a backup on a cheap platter drive just in case.

the hard drive delivery of HWOD was fantastic (and a recent steal).

instant backup and i can trim down on my m.2 if i need or want to - haven't yet.
 
A bit disingenuous. The products are essentially the same except for bit depth, mic positions, and some articulations. He clearly bought the better version, so giving him the lesser version would not hurt them in the least and would be a sign of good customer service. And instead of complaining, he'd be singing their praises.

And except for the fact she doesn't have wheels, my grandmother is a bicycle:)

Look, you can argue all you want about how much good will it would bring EW and you might be right, but I worked for Doug Rogers part time for app. 6 years and let me tell you, he is good at math and has weighed the pros and cons before coming to the decisions he makes.

So you either accept it or you go to competitors. I believe that is called the free market :)
 
So you either accept it or you go to competitors. I believe that is called the free market
I'm certainly glad you aren't in charge of customer service. That's quite an attitude.

As for the math, it isn't like the guy is getting two for the price of one. He'd be getting less for the price of more.
 
I'm certainly glad you aren't in charge of customer service. That's quite an attitude.

.

It’s a business. They make decisions and live with the consequences. Because I am not a customer service guy I don’t have to come on here and pretend otherwise.
 
It’s a business. They make decisions and live with the consequences. Because I am not a customer service guy I don’t have to come on here and pretend otherwise.
Yes, it's a business. And they would lose absolutely nothing by showing a bit of good will. But they'd gain a lot.
 
Yes, it's a business. And they would lose absolutely nothing by showing a bit of good will. But they'd gain a lot.

Do you really think that after all the years EW has been one of the top developers in the business that you are going to make any points that Doug Rogers has not considered from every angle that can be considered?
 
Do you really think that after all the years EW has been one of the top developers in the business that you are going to make any points that Doug Rogers has not considered from every angle that can be considered?
I can only speak from a customer's point of view. And I actually like good customer service. Imagine that.
 
As a major EW user, I think Doug Rogers makes a number of unfortunate decisions that do nothing to improve his business and may indeed detract from it. Successful? Yes. Could be even more successful with a bit of cost-free goodwill? Yes.

OTOH, it’s his business and caveat emptor.
 
I can only speak from a customer's point of view. And I actually like good customer service. Imagine that.

Fine, I have zero problem with that. Vote for the companies whose customer service you like with your wallet. Again, the free market will decide.
 
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As a major EW user, I think Doug Rogers makes a number of unfortunate decisions that do nothing to improve his business and may indeed detract from it. Successful? Yes. Could be even more successful with a bit of cost-free goodwill? Yes.

OTOH, it’s his business and caveat emptor.

Even when I worked part time for EW I didn't agree with all his choices. But for any one of us to state categorically that they can say CC to call certainty that bc they know how he could be more successful is hubris. It could well be that by doing what some here suggest they would make less money. We don't see the books and we are not CPAs.
 
Not that anyone needs one more opinion here, but its the weekend so, well, screw it.

It would be simple for a Diamond license to also include access to the same slimmed-down products further down the tree, so thats not really a valid argument per se. It would be a simple demonstration of goodwill to do this, but EW are absolutely not the company to run to for simple demonstrations of goodwill.

It comes to this. Never buy EW at full price. Ever. Always wait for a sale, and then wait some more for a better sale.

Support isn't great. They won't add any more goodies to an existing product. They may fix issues, they may very well not. All of which makes waiting doubly good sense. After a couple of years you'll know exactly what you are getting, anything that might get fixed will have been fixed. You'll know that you can't modify the CCs, so find a way for your DAW to do so. If it can't, you're outta luck. You'll be able to find out all the other strengths and weaknesses too. You'll get it for a steal, among the very best buys in the business, but your purchase will be the beginning and the end of your relationship with EW regarding it.

Treat a new EW release as a pre-release.

The market may be brutal, but it is always right. According to the Libertarians. East West are the Libertarian dream.
 
I haven’t read the whole thread but has it been mentioned that originally, EW were offering Diamond users a free additional license for installing on a second machine? Years back they gave me an extra license for Strings & Brass in Gold format because I wanted a version with a smaller footprint. Now that is goodwill!
 
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